7i97's Privacy Policy

1 Introduction & Scope

This privacy policy ("Policy") applies to all users ("you", "user") of the 7i97 platform ("we", "us", "Platform"). When you use 7i97's website, mobile version, or any related service, you are considered to have automatically accepted the terms of this Policy.

The purpose of this Policy is to clearly inform you about what information we collect, how we store and use it, under what circumstances it may be shared with third parties, and what your rights are. We believe transparency is the foundation of a healthy and trusted relationship.

2 What Information We Collect

7i97 collects various types of information to operate its services smoothly and ensure the best experience for users. This information can be divided into two main categories:

2.1 Information You Provide Directly

The information you personally provide during account registration and use includes:

• Full name and date of birth
• Valid email address and mobile number
• Residential address (including district and division)
• National ID card or passport details (for identity verification)
• Information related to your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account)
• Transaction history and amounts

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type (mobile, tablet, desktop)
• Browser type and operating system version
• Login time and session duration
• Pages visited and navigation patterns
• Information collected through cookies and similar tracking technologies
• Gameplay history and betting patterns (for responsible gaming monitoring)

3 Purpose of Using Information

7i97 uses collected information only for specific and legitimate purposes. No information is processed beyond its intended purpose. Our main areas of use are described below:

3.1 Account Management and Security

Your identity-related information is required to create, verify, and secure your account. This helps prevent unauthorized access and fraud.

3.2 Transaction Processing

Payment information is required to complete deposits and withdrawals. This information is used to confirm transactions via bKash, Nagad, Rocket, Upay, or bank transfer.

3.3 Providing Customer Support

Your account and activity information is needed to provide support through 24/7 live chat and email, so that issues can be resolved quickly and effectively.

3.4 Ensuring Responsible Gaming

Information is analyzed to detect unusual gameplay patterns and to help users maintain healthy gaming habits.

3.5 Meeting Legal Obligations

Necessary information is stored and provided to comply with applicable laws, regulations, or directives from regulatory authorities.

3.6 Platform Improvement

Aggregate data is analyzed to improve platform functionality, design new services, and enhance the user experience.

4 Information Sharing and Disclosure

7i97 never sells your personal information or transfers a complete database to third parties for commercial purposes. However, limited information may be shared with trusted partners in certain specific circumstances:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, or related banking partners to complete transactions. These partners have their own privacy policies.
• Technology Service Providers: Third parties providing server hosting, data analytics, and cybersecurity services operate under strict confidentiality agreements.
• Legal Obligations: Required information will be provided upon receipt of a valid order from a court or legal authority.
• Fraud Prevention: Limited information may be disclosed to assist relevant authorities in cases of suspected serious fraud or money laundering.
• Business Transfers: In the event of any future merger or acquisition, users will be notified in advance.

5 Data Security Measures

The security of your personal information is our highest priority. 7i97 applies industry-standard technical and administrative security measures:

5.1 Technical Security

• 256-bit SSL (Secure Socket Layer) encryption — for all data transfers
• Encryption of Data at Rest
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication option
• Server storage in secure data centers

5.2 Administrative Security

• Strict "need-to-know access" policy for staff
• Regular staff training on handling personal information
• Non-Disclosure Agreements (NDA) with third-party partners
• Immediate response plan in the event of a data breach

No system is 100% intrusion-proof, but we always minimize risk by following updated technology and best practices.

6 Cookies & Tracking Technology

The 7i97 platform uses cookies and similar technologies. Cookies are small text files stored in your browser. They are used for various purposes:

6.1 Essential Cookies

These cookies are essential for the platform to operate. They are required to maintain your login session, verify security, and complete payment processes. Disabling these cookies will prevent the platform from working correctly.

6.2 Functional Cookies

These cookies remember your preferences (language, display settings) and provide a personalized experience. Disabling them will require you to reconfigure settings on each visit.

6.3 Analytics Cookies

Aggregate analytics data is collected to understand platform usage patterns and improve functionality. This information does not directly identify you.

7 Data Retention Period

7i97 retains your information only for as long as necessary. Retention periods depend on the type and purpose of the information:

• Account Information: Fully retained while the account is active. Even after account closure, certain information may be kept for a specific period as required by law.
• Financial Transaction Records: Retained for the long term in compliance with financial regulations and anti-money laundering rules.
• Log Files and Technical Data: Deleted within a set timeframe after security review.
• Support Messages: Retained for a reasonable period after the issue is confirmed resolved.
• Marketing Preferences: Retained until you withdraw your consent.

After the designated period, information is securely deleted or permanently anonymized.

8 Your Rights

As a 7i97 user, you have the following rights over your own personal information. We respect these rights and are committed to processing your requests within a reasonable time:

8.1 Right to Access

You can find out at any time what information we hold about you. You can request a copy of your personal information by contacting support.

8.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. This can be done through account settings or via support.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations, which we will clearly communicate to you.

8.4 Right to Object to Processing

You can object to your information being used for marketing communications or profiling. In such cases, your request will be honored immediately.

8.5 Right to Data Portability

You can request to receive your information in a structured, commonly used, and machine-readable format.

9 Protection of Minors

7i97 is an adult entertainment platform strictly operated for those aged 21 and above. We do not knowingly collect any information from minors.

Age verification is mandatory during account registration. If we suspect that a user is under 21, that account will be immediately suspended and the related information will be securely deleted.

If a parent or guardian becomes aware that their child has used this platform or provided personal information, please contact our support team immediately.

10 Policy Changes

7i97 reserves the right to review and update this privacy policy as needed. Reasons for changes may include:

• Aligning with new laws or regulations
• Introducing new technologies or services
• Changes in business practices
• Increasing transparency based on user feedback

For significant changes, we will post a prominent notice on the website and update the date of the change. For minor changes, only the "Last Updated" date will be changed. Continued use of the platform after changes will be considered acceptance of the revised policy.

11 International Data Transfers

7i97's servers and data infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure that:

• Adequate data protection laws exist in the relevant country, or
• A strict confidentiality agreement has been signed with the receiving party
• Information is transferred only through encrypted channels
• The volume of transferred information is kept to a minimum

The security of your information remains our responsibility beyond geographical boundaries.

12 Contact Us

If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact our dedicated support team. We provide assistance in both Bengali and English.